privacy policy
With this Privacy Policy Since 1988, SLU (hereinafter, we or this entity) informs you of the personal data that we collect through the services indicated in chapter 1, how we process them and the rights that the personal data protection regulations that are applicable to us confer on you in relation to your personal data and our processing.
Applicable regulations
Law 29/2021, of 28 October, on the protection of personal data of the Principality of Andorra (hereinafter, "the LQPD"),
Decree 391/2022, of 28-9-2022 approving the Regulations for the application of the LQPD,
Decree 45/2023, of 25-1-2023, approving the Regulation amending the Regulation implementing the LQPD
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, "the GDPR").
In the following table you will find links to facilitate access to the points of this policy that are of interest to you, however, please read all the sections of the Legal Notice, the cookies policy and this privacy policy before using this website:
1. To whom does this Privacy Policy apply?
2. Who is responsible for the processing of your personal data?
3. How do we obtain your personal data?
4. What do we use your data for and on what legal basis do we do it?
To attend to your requests, queries or contact requests
To initiate and maintain the relationship with our customers and potential customers
For brokerage operations
To manage records and permissions related to your services
To offer our services in relocation in the country
To initiate and maintain the relationship with our suppliers
To ensure the functioning of our website (functional cookies)
To extract aggregate statistics on the use of our website (analytical cookies)
To improve the interest of the advertising you receive (advertising cookies)
5. With whom may we share your personal data?
6. How long do we keep your personal data?
7. What rights do you have?
Your rights
Where and how you can exercise your rights
Forms for exercising your rights
8. What responsibilities do you have?
9. Modifications to this Privacy Policy
1. To whom does this Privacy Policy apply?
This policy applies to persons who interact with Since 1988.SLU through this website (hereinafter, "our website" or "this website"), to users of the services offered by this entity for the purposes described in section 4 of this policy (the services), and to all persons whose personal data (for example, images) may appear on our Site or in the context of the Services.
2. Who is responsible for the processing of your personal data?
The only person responsible for the processing of your personal data in accordance with what is indicated in this policy is:
Since 1988, SLU with NRT L-718156-U and with registered office at Av Princep Benlloch, 28 attic AD200 Encamp (Principality of Andorra).
Since 1988, SLU is not responsible for the activities carried out by other websites, even if you access them through links on our website. That is why we strongly recommend that you carefully read the information provided to you by the managers of these other websites before giving them your personal data (especially the privacy and cookie policies of each website you visit), and that you contact these managers if you have any concerns or questions.
3. How do we obtain your personal data?
In general, it is you who directly provide us with your personal data – for example, through the forms on this website. The only exceptions to this rule are:
Personal data provided to us by third parties who book or purchase the services on your behalf (as a beneficiary).
The data provided to us by their relatives for entrusting us with services to accompany their relocation and establishment in the country.
The contact details provided to us by our service and product providers when you represent them.
Photographs, texts or other means of communication that the author may submit to publish on our website or our social networks, usually within the framework of a participatory process, in accordance with the corresponding terms and conditions, and therefore, with their consent.
Images or other personal data that correspond to a news item in which we consider that the public interest, our obligation of transparency and the right to information prevail over the possible interests of the people whose image or other personal data is published on our website or on our social networks.
Images that correspond to any content on the website to which we have the corresponding rights.
Personal data that may appear about you in emails and
instant messaging that we receive, or through forms on our website; i
The cookies of this website, about which you will find more information in our cookies policy.
4. What do we use your data for and on what legal basis do we do it?
To attend to your requests, queries or contact requests
We collect the personal data that you voluntarily and freely provide us with in your emails or instant messaging messages, by telephone, through the forms on the website, to attend to your requests, queries or complaints in relation to our services.
The legal basis for this processing is our legitimate interest in serving you. The provision of your personal data is, therefore, voluntary, although if you do not provide them to us, we will not be able to respond to your request or query. You can oppose our legitimate interest whenever you wish, although such opposition will also make it impossible to continue processing your request or query.
To initiate and maintain the relationship with our customers and potential customers
We collect your data that we receive orally or in writing directly from you or from a third party that represents you or of whom you are a beneficiary, when you request a service from us or for the purpose of presenting our services and fees and, where appropriate, preparing the budget, or corresponding contract, managing it, providing you with the contracted service, attending to your queries, provide technical support, invoice and manage the incidents you report to us.
The processing of this data is legitimate because it is necessary to apply pre-contractual measures, at your request, or to execute the contract to which you are a party.
From time to time, we collect more information about our customers or potential customers and/or their beneficial owners for the following purposes:
We fill out KYC ( Know Your Customer) forms whose main objective is to prevent individuals or legal entities from using legitimate services to engage in illegal activities.
The basis that legitimizes the processing associated with the management of KYC is our legal obligation in accordance with Law 14/2017, of 22 June, on the prevention and fight against money laundering or securities and the financing of terrorism.
Finally, we would like to take this opportunity to inform you that we do not make any automated decisions based on your investment and risk profile.
For brokerage operations
We will process the personal data necessary to mediate between you and other third parties, for example in the real estate transactions you request from us, in any type of transaction, whether as an owner, buyer or tenant, or for the purchase and sale of vehicles, or for the management of renovation projects and property valuation, including the preparation and formalization of documentation, coordination of visits and suppliers or industrialists, reservations, negotiation of closure and after-sales assistance.
The basis of legitimacy is the execution of the service contract to which you are a party.
To manage records and permissions related to your services
We will process the personal data necessary to present on your behalf and on your behalf the documentation required to formalize your purchases, for example we will proceed with the customs processing, registration and registration, when you buy a vehicle from us.
The basis of legitimacy is the execution of the contract for the specific service requested and our legal obligation, if applicable in the specific case.
To offer our services in relocation in the country
We collect your personal data as well as those of your family, which you provide us with in order to offer you the specific relocation service within the country, to propose the possibility of solutions and to present you, such as the search for housing, the coordination of basic services or schooling and other procedures for the necessary establishment.
The basis that legitimizes this processing is its necessity for the execution of the contract regulated by the terms and conditions of use of the service you request from us.
To initiate and maintain the relationship with our suppliers
If you represent a supplier of products or services, we collect your contact details and signature to:
Manage our relationships of all kinds with the supplier you represent.
Manage the corresponding file on our list of authorised suppliers.
Manage the budgets and invoices of the supplier they represent.
Processing related to the purposes a) i b) are legitimized by the employment or service contract signed with the supplier they represent and our legitimate interest in contacting them. Processing related to the purpose c) They are entitled to be necessary for the performance of the contract or contracts you have signed with us.
To ensure the functioning of our website (functional cookies)
We use functional cookies to collect, store, consult and process personal information (linked to you through unique identifiers or IP addresses), from the browser of your device, in order to ensure the proper functioning of our website.
As these are cookies necessary for the proper functioning of the website or personalization cookies, their use does not require you to give us your express consent, and the basis that legitimizes us to use them is our legitimate interest in being able to offer you the services of our website in accordance with your preferences.
You can find more information about these cookies in our cookie policy.
To extract aggregate statistics on the use of our website (analytical cookies)
We use analytical or statistical cookies to identify the most and least visited pages, analyse which content is of most interest to our visitors, and measure the success of our information campaigns, all with the aim of improving the services we offer through the website. All these purposes provide aggregate results, in which it is not possible to identify the interests of any specific person.
The LQPD does not impose specific requirements on this type of cookie, and the European Data Protection Board has pointed out that, in general, if they are not sent to third parties, the data collected for statistical purposes does not pose an appreciable risk to the interested parties.
However, the law regulating electronic contracting and operators who carry out their economic activity in a digital space requires that, when the website is dedicated, among other things, to carrying out an economic activity in the digital space, or if the data collected by statistical cookies is shared with third parties, the data controller may only use the data from statistical cookies or transfer them to third parties with the their consent. If this is the case with our website, we will ask for your consent before using your data, and the fact of not giving it to us or withdrawing it will have no other effect than hindering our purpose of improving the website by analyzing aggregate statistics of our visitors' browsing.
You can find more information about these cookies in our cookie policy.
To improve the interest of the advertising you receive (advertising cookies)
We download third-party advertising cookies. These files help us infer your interests based on the pages you visit, the content you click on, and other actions you take online.
As these are unnecessary cookies, we will not use them until we have your consent, and not giving them to us or withdrawing them will have no effect unless your visit to our website cannot be used to improve the interest of the advertising you receive.
You can find more information about these cookies in our cookie policy.
5. With whom may we share your personal data?
We do not give your personal data to anyone, unless:
You are the one who requests it.
We have a legal obligation to do so.
It is necessary so that, in accordance with the conditions of the service contracted by you, we must communicate them to complementary service providers.
It is necessary to detect, prevent, or otherwise address fraud, security, or technical issues.
We act as intermediaries, for example, when we need to make a reservation on their behalf (for example, in the purchase of a real estate unit).
We need to protect your rights, ours, those of our employees, or those of third parties (which may require surrender to the police for security reasons.
A company subcontracted by us needs to process them on our behalf (for example, the company that provides us with the services of data protection officer, and which must attend to your requests for rights), always under the terms and conditions of the corresponding data processor contract.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of the service to another provider, your personal information may be transferred as part of a transaction as permitted by law and/or contract.
We need to protect or defend the rights or property of this entity.
It is not planned to make any international transfer of personal data, and, if we eventually need to carry them out, we inform you that they will comply with the provisions of the regulations in force that apply to us at all times, and preferably, selecting suppliers who guarantee that they only transfer their data when the recipient countries offer a level of protection equivalent to Andorran law, in accordance with article 43 of the LQPD .
6. How long do we keep your personal data?
In general, this entity retains your personal data exclusively for as long as the processing that requires them lasts and, thereafter, for as long as it takes to prescribe the legal responsibilities that apply to us at any given time, derived from the processing in question (including the obligation to be able to demonstrate that we have complied with your request for the destruction of personal data).
The personal data that we process because they are necessary for the performance of a contract (art. 6.1.b of the LQPD) will be kept for as long as there is a mutual interest in maintaining the purpose of the processing and for the maximum legal period allowed by data protection legislation, including the limitation periods for legal actions to deal with possible liability that may arise from the contractual relationship. When it is no longer necessary for any purpose, they will be removed with appropriate security measures to guarantee their destruction.
The personal data that we process by legal obligation (art. 6.1.c of the LQPD) will be kept for as long as we are subject to it.
During the retention periods established for formulating or dealing with possible complaints and/or the legally established retention periods, personal data will remain blocked and will only be made available to auditors, competent Public Administrations and the Mayor's Office, upon official request.
When personal data is no longer necessary for any purpose, it will be destroyed with security measures appropriate to its sensitivity1.
For example, we will keep video surveillance recordings for a maximum of 30 days when they do not contain incidents, and, if exceptionally a security incident has occurred during this period or there are indications of the commission of a crime (for example, robbery), we will extract a copy of the part of the recording that includes the incident that will be kept until it is delivered to the police or to the interested party involved who requires it to prove its Application for judicial protection.
We will destroy any unnecessary or disproportionate personal data that may appear in emails and instant messaging that we receive, or through forms on our website as soon as we receive it.
We will destroy (and rectify) any personal data that we find inaccurate as soon as we verify its inaccuracy.
If you send us a copy of an identity document, we will destroy that copy or obfuscate sensitive data as soon as we have verified that it fulfills the function for which you sent it to us.
When we do not have a legitimate purpose to process some of your personal data, we will delete or anonymize it, and if this is not possible (for example, because it is in backups), we will store it securely and block it to isolate it from any further processing until it is possible to delete it.
7. What rights do you have?
You have the right to obtain confirmation as to whether or not we have any of your personal data.
We remind you that, when we share personal data with other controllers, you must exercise your rights directly against these controllers by following the instructions provided in their own privacy policies. Specifically, in relation to the data that our cookies share with Google, we inform you that you can install in your browser Chrome, Internet Explorer, Safari, Firefox and/or Opera, the add-on not to send data from Google Analytics or Google Ads to Google Inc.
Below, we explain what other rights you have and how to exercise them.
Your rights
You can ask us to enforce the following rights:
Access to your personal data.
Rectification of any of your personal data, specifying the reason.
Deletion of some or all of your personal data.
Limitation of the processing of your data, specifying the reason for the limitation.
Opposition to the processing of your personal data.
Portability of your data when the legitimate basis for the collection has been consent or a contract.
Right not to be subject to automated individual decisions.
The consent given, both for the processing and for the transfer of the data of the interested parties, can be revoked at any time by communicating it to us, as well as any other right, as indicated in the following section. This revocation or withdrawal will in no case be retroactive. Therefore, it does not affect the lawfulness of the processing based on consent prior to withdrawal.
Where and how you can exercise your rights
You can exercise your rights:
By sending a written request to SINCE 1988,SLU to our postal address, indicated in the section 2 of this policy, indicating a means of contact with you so that we can respond to your request, or ask you for more information if necessary. We would appreciate it if you could write to us in the envelope "Exercise of personal data protection rights".
By sending an email or the form associated with the right you wish to exercise to the email address erwan@r1collection.com". You will find these forms later, in this same section of the privacy policy.
In both cases, if it is not possible for us to verify who you say you are, we will ask you to please provide us with proof of your identity, and thus ensure that we respond only to the interested party or their legal representative.
If the sender of the email does so in his capacity as representative of the interested party, the accreditation of the representative must be done by means of documents or legal instruments that correctly identify the interested party and the representative and specify the assignment or procedure for which the representation is delegated, as well as its scope.
Finally, and especially if you consider that you have not obtained full satisfaction from the attention of the exercise of your rights, we inform you that you may file a complaint with the national supervisory authority of your country, or by contacting the Andorran Data Protection Agency for this purpose (APDA).
Forms for exercising your rights
In order to facilitate the exercise of your rights, we recommend that you use the application forms that correspond to the following and do not fill in the data that you consider are not necessary to authenticate your identity or that of your representative:
Form for exercising the right of accessis
Form for exercising the right of rectification
Form for exercising the right to oppose (form A, and form B)
Form for exercising the right of erasure
Form for exercising the right to restriction of processing
Form for exercising the right to portability
Form for exercising the right not to be subject to automated individual decisions.
8. What responsibilities do you have?
By providing us with your data, you guarantee that they are accurate and complete. Likewise, you confirm that you are responsible for the veracity of the personal data you have communicated to us and that you will keep them suitably updated so that they respond to your real situation, being responsible for any false or inaccurate personal data that you may provide us, or that become inaccurate subsequently, as well as for damages, direct or indirect, that could derive from their inaccuracy.
You may not provide us with personal data of other people unless it is justified in relation to the services you request from us. In any case, if you provide us with the personal data of third parties, you assume the responsibility of informing said third parties prior to providing us with your personal data. This information, which you must provide to the third parties whose data you provide us, must include all the provisions provided for in this privacy policy, and it is you who is responsible for the lawfulness of this personal data and for transmitting to its holders the rights they have in relation to your personal data.
In cases where you have to provide us with personal data of a child under 16 years of age or of a person whose rights are limited, in doing so you are obliged to have the authorisation of the holders of their parental authority or guardianship. Without this authorisation, it is forbidden for you to provide us with any personal data of these people.
9. Modifications to this Privacy Policy
We may make changes to this policy from time to time (a) when such changes are necessary to comply with applicable data protection regulations, or (b) when the changes: (i) are commercially reasonable; (ii) do not lead to a material reduction in the level of security provided by this entity for personal data; and (iii) do not otherwise have a material adverse impact on the rights of data subjects or any entity related to them under this policy.
If the changes are substantial, we will notify you before they are effective by sending you a notice or by posting a prominent notice on this website, and you will have the option to exercise your rights as we informed you in a previous section. In any case, we recommend that you periodically review this privacy policy to find out how we protect your personal data.
If you have any questions about this policy, please feel free to let us know by emailing us at erwan@r1collection.com
Last updated: April 13, 2026